Effective date: 11.02.2025
 

At Bonding Babies, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This privacy policy explains how we collect, use, and protect your personal information when you enroll in our baby massage classes.
 

1. Information we collect
 

We collect the following types of personal information:

Contact information: Name, email address, phone number, and postal address.

Payment information: Billing address and payment details for booking and payment processing.

Class participation information: Attendance records and feedback about the classes.
 

2. How we use your information
 

We use your personal information for the following purposes:

To provide services: To deliver and manage the baby massage classes you have enrolled in.

Booking and payment processing: Any debit or credit card details received via our booking page www.bookwhen.com/bondingbabies are processed securely via Stripe.

Customer support: To respond to your inquiries and provide assistance related to our services.

Feedback: To improve our services based on feedback from you regarding the class experience.
 

3. Sharing your information
 

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with trusted third-party service providers to help us deliver our services, such as:

Payment processors: To facilitate payments and bookings.

Healthcare professionals: In case of medical emergencies, we may share relevant information with healthcare providers, with your consent.
 

4. Data security
 

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. All sensitive data, such as payment information, is processed securely using encryption. You can request a copy of the personal information we hold about you, please contact us: babymassage@bondingbabies.co.uk
 

5. Retention of your data
 

We will retain your personal information for as long as necessary to provide the services you have requested and to comply with legal and regulatory obligations. Once the information is no longer required, we will securely delete or anonymize it.

6. Cancellation policy

Unfortunately, missed classes cannot be refunded, however, we give a Baby Massage Weekly Handout for all class members at the end of each lesson.

Cancellations made at least 14 days before the 5 week course start date will receive a full refund minus an administrative fee of £5.

Cancellations made within 14 days of the 5 week course start date are non-refundable.
 

7. Changes to this privacy policy
 

We may update this privacy policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
 

8. Contact us
 

If you have any questions or concerns about how we handle your personal information, please contact us:

Baby Massage Instructor - Sara 
E-mail: babymassage@bondingbabies.co.uk

Telephone: 07523174924